Privacy Statement

The Land Transport Authority is committed to protecting your privacy and developing technology that gives you a safe online experience. This Statement of Privacy applies to the Land Transport Authority website and governs data collection and usage. By using the Land Transport Authority’s website, you consent to the data practices described in this statement.

Collection of your Personal Information

Land Transport Authority collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. Land Transport Authority also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by Land Transport Authority. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by Land Transport Authority for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Land Transport Authority Web site.

If you directly disclose personal identifiable information or sensitive data through Land Transport Authority public message boards, this information may be collected and used by others. Note: Land Transport Authority does not read any of your private online communications.

Land Transport Authority encourages you to review the privacy statements of Web sites you choose to link to from Land Transport Authority so that you can understand how those Web sites collect, use and share your information. Land Transport Authority is not responsible for the privacy statements or other content on Web sites outside of the Land Transport Authority and Land Transport Authority family of Web sites.

Use of your Personal Information

Land Transport Authority collects and uses your personal information to operate the Land Transport Authority Web site and deliver the services you have requested. Land Transport Authority also uses your personally identifiable information to inform you of other products or services available from Land Transport Authority and its affiliates. Land Transport Authority may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Land Transport Authority does not sell, rent or lease its customer lists to third parties. Land Transport Authority may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Land Transport Authority may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Land Transport Authority, and they are required to maintain the confidentiality of your information.

Land Transport Authority does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Land Transport Authority keeps track of the Web sites and pages our customers visit within Land Transport Authority, in order to determine what Land Transport Authority services are the most popular. This data is used to deliver customized content and advertising within Land Transport Authority to customers whose behavior indicates that they are interested in a particular subject area.

Land Transport Authority Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Land Transport Authority or the site; (b) protect and defend the rights or property of Land Transport Authority; and, (c) act under exigent circumstances to protect the personal safety of users of Land Transport Authority, or the public.

Use of Cookies

The Land Transport Authority Web site uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Land Transport Authority pages, or register with Land Transport Authority site or services, a cookie helps Land Transport Authority to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Land Transport Authority Web site, the information you previously provided can be retrieved, so you can easily use the Land Transport Authority features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Land Transport Authority services or Web sites you visit.

Security of your Personal Information

Land Transport Authority secures your personal information from unauthorized access, use or disclosure. Land Transport Authority secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

Land Transport Authority will occasionally update this Statement of Privacy to reflect company and customer feedback. Land Transport Authority encourages you to periodically review this Statement to be informed of how Land Transport Authority is protecting your information.

Contact Information

Land Transport Authority welcomes your comments regarding this Statement of Privacy. If you believe that Land Transport Authority has not adhered to this Statement, please contact Land Transport Authority at We will use commercially reasonable efforts to promptly determine and remedy the problem.